Jacuzzi Hot Tubs Privacy Policy


This privacy policy describes how Jacuzzi Hot Tubs and its United States-based affiliates and subsidiaries (collectively, “Jacuzzi”) may handle and use personal identifiable information (“PII”) you submit directly or indirectly to Jacuzzi, whether through your use of any Jacuzzi website (each, a “Jacuzzi Website”), your offline submission of PII to Jacuzzi, your submission of PII to one or more third parties for transmission of the same to Jacuzzi, or otherwise.

The purpose of this privacy policy is to help you make an informed decision about whether to use or continue using any Jacuzzi Website, whether to submit PII to Jacuzzi, and whether to continue to allow Jacuzzi to maintain your PII. If you do not agree to any of the terms of this privacy policy, please (a) refrain from submitting PII to Jacuzzi and (b) request that Jacuzzi remove your PII from the database in which Jacuzzi stores that information. If you need to contact Jacuzzi regarding this privacy policy or Jacuzzi’s use of PII, please direct your inquiries to

You can browse parts of each Jacuzzi Website without telling Jacuzzi who you are or revealing any personal information about yourself. However, once you give PII to Jacuzzi you are no longer anonymous to Jacuzzi. Accordingly, if you choose to provide Jacuzzi with PII, you consent to the storage and use of that information pursuant to this privacy policy.


    Jacuzzi may collect any of the following information regarding you:

    1. Personal Information. Jacuzzi may collect personal information that can be used to identify you (i.e., PII). As used herein, PII may include, without limitation, your name, email address, mailing address, telephone number, and any other information that could be used to identify you, your ordering history with Jacuzzi’s products or services, and your shopping preferences.
    2. Non-Personal Information. When you visit a Jacuzzi Website, Jacuzzi may collect non-personal information such as your browser type, the identity of your internet service provider, your computer’s operating system, the URL of the previous website you visited, and the IP address of the computer you are using. While none of this information standing alone can be easily used to identify you, it may be combined with PII you provide to Jacuzzi.
    3. Cookies. When you visit a Jacuzzi Website, Jacuzzi may send a small text file to your computer called a “cookie” that identifies your browser to Jacuzzi’s server. Many web browsers automatically accept cookies, but as part of the functionality within your browser you usually can choose to decline to accept cookies if you prefer. Any cookie sent to your computer by Jacuzzi in connection with your use of a Jacuzzi Website does not give Jacuzzi access to your computer or to any PII. If you disable your browser’s ability to collect cookies from Jacuzzi, certain portions of each Jacuzzi Website may not work properly during your visit to that website.
    1. How Jacuzzi may use your PII. Jacuzzi may use the PII you provide for any of the following reasons:
      • To contact and communicate with you regarding your use of a Jacuzzi Website;
      • To respond to your questions;
      • To process a request you may make for information or materials;
      • To provide you with promotional information respecting products manufactured and/or distributed by or services offered by Jacuzzi, its affiliates, and/or its partners;
      • To assist you with products you have acquired through Jacuzzi and/or to provide you with warranty services respecting such products;
      • To contact you for market research purposes, including, without limitation, the potential customization of a Jacuzzi Website according to your interests;
      • To improve a Jacuzzi Website, to improve Jacuzzi’s products and services, and to provide the products, services, and customer support you may want;
      • For internal record keeping; and
      • To compile statistical records and other aggregate data about usage of a Jacuzzi Website in a way that does not personally identify you but that allows Jacuzzi to more effectively facilitate the promotion of its products and services to appropriate target audiences. Jacuzzi may hire third parties to help it collect and analyze such statistical data, and Jacuzzi may share such data with third parties for this purpose.
    2. How Jacuzzi may use non-personal information and cookies.
      Jacuzzi may compile data regarding your usage of a Jacuzzi Website and may analyze traffic log cookies to identify which Jacuzzi Website pages are being visited. Such data may help Jacuzzi provide you with a better Jacuzzi Website by enabling Jacuzzi to monitor which pages you find useful and which you do not.

    Jacuzzi does not knowingly request, collect, or maintain PII from anyone under the age of thirteen (13) years old without verified parental consent. Jacuzzi’s intention is to refrain from collecting PII from anyone under the age of eighteen (18) years old, whether through a Jacuzzi Website or otherwise. If Jacuzzi learns of Jacuzzi’s collection of PII from anyone under the age of thirteen (13) years old without verified parental consent, Jacuzzi will remove this information from the database in which Jacuzzi stores it.


    Jacuzzi treats collected PII as an asset that must be protected and utilizes security protocols and tools to safeguard and prevent PII in Jacuzzi’s control from unauthorized access and disclosure. However, third parties may nonetheless unlawfully intercept or access transmissions or private communications concerning PII maintained by Jacuzzi. Although Jacuzzi works hard to protect the privacy of all PII over which Jacuzzi has control, Jacuzzi does not promise, warrant, or guarantee, and thus you should not expect, that any PII you submit to Jacuzzi will always remain private. Your submission, whether direct or indirect, of PII to Jacuzzi is therefore done at your own risk.

    1. Disclosures To Affiliates, Partners, And Service Providers.Jacuzzi may disclose your PII to (a) any Jacuzzi affiliate, (b) any Jacuzzi subsidiary, (c) any third-party authorized dealer of products manufactured and/or distributed by Jacuzzi or by any Jacuzzi affiliate or subsidiary; and (d) any third-party entity allowed to act as an authorized warranty service center for products manufactured and/or distributed by Jacuzzi or by any Jacuzzi affiliate or subsidiary. Any of these entities may use the PII you provide to Jacuzzi to contact you regarding products and/or services you acquired from Jacuzzi or to discuss products and/or services Jacuzzi or any Jacuzzi affiliate or subsidiary may have to offer you or in which you may be interested. Jacuzzi may also disclose your PII to any service provider that assists Jacuzzi in operating any Jacuzzi Website and in conducting Jacuzzi’s business.
    2. Other Disclosures Generally Prohibited; Exceptions. Except as stated herein, Jacuzzi does not sell, rent, license, or otherwise permit third parties to access your PII. However, Jacuzzi may share PII as it deems necessary in its sole and absolute discretion (a) to prevent an emergency, (b) to protect or enforce the rights of Jacuzzi, of any Jacuzzi affiliate or subsidiary, or of any third party, (c) to comply with any law, rule, court order, or subpoena, (d) to protect the business, property, or operations of Jacuzzi or of any Jacuzzi affiliate or subsidiary, or (e) in connection with any sale, acquisition, merger, or other combination of the business of Jacuzzi or of any Jacuzzi affiliate or subsidiary with any third party.
    3. Disclosures At Your Request.Jacuzzi may share your PII with third parties to whom you explicitly ask Jacuzzi to send your information.

    Each Jacuzzi Website may contain links to third party websites to which this privacy policy does not apply. If you use any such link to leave a Jacuzzi Website, Jacuzzi (a) may not have any control over the website to which you may be directed and (b) is not responsible for the protection and privacy of any information you provide to the operator of that other website. Jacuzzi strongly encourages you to read the privacy policy of any website you visit, whether you navigate to that website through a Jacuzzi Website or otherwise, to discern what information that third party website may collect from you and how the operators of that third party website may use that information.


    If you would like to review your PII as maintained by Jacuzzi or remove your PII from Jacuzzi’s database, please send an email to privacy@jacuzzi.com. In your inquiry please specify sufficient information such that Jacuzzi is able to identify who you are and locate your PII, including without limitation your name and your email address.


    By using any Jacuzzi Website or by submitting PII to Jacuzzi, you consent to Jacuzzi’s collection and use of PII consistent with this privacy policy. Jacuzzi reserves the right in its sole and absolute discretion to modify any provision in this privacy policy at any time and for any reason consistent with applicable law, and you agree to be bound to any such modification to the same extent as if the modification had been made before you submitted PII to Jacuzzi. If Jacuzzi modifies this privacy policy, (a) Jacuzzi will post the revised privacy policy on each Jacuzzi Website, and (b) the modification shall automatically take effect when the modified privacy policy is first posted. PLEASE PERIODICALLY REVISIT A JACUZZI WEBSITE TO REVIEW ANY CHANGES JACUZZI MAY HAVE MADE TO THIS PRIVACY POLICY.

Unsolicited Ideas Policy

Jacuzzi Inc. (“Jacuzzi”) or any of its employees does not accept or consider unsolicited ideas, including ideas for new advertising campaigns, new promotions, new or improved products or technologies, product enhancements, processes, materials, marketing plans or new product names. Please do not send any original creative artwork, suggestions or other works. The sole purpose of this policy is to avoid potential misunderstandings or disputes when Jacuzzi’s products or marketing strategies might seem similar to ideas submitted to Jacuzzi. So, please do not send your unsolicited ideas to Jacuzzi or anyone at Jacuzzi. If, despite our request that you not send us your ideas, you still send them, then regardless of what your letter says, the following terms shall apply to your idea submission.

Terms of Idea Submission

You agree that: (1) your ideas will automatically become the property of Jacuzzi, without any compensation to you, (2) Jacuzzi can use the ideas for any purpose and in any way, even give or sell them to others, and (3) you relinquish any and all rights which you or your representatives, family members, agents, etc. may have, may have had, or ever may have in your idea. Additional terms may be found here.

Product Feedback

Jacuzzi does, however, welcome your feedback regarding many areas of Jacuzzi’s existing business. If you want to send us your feedback, and we hope you do, we simply request that you send it to us using the form found here. Please provide only specific feedback on our existing products or marketing strategies; do not include any ideas that our policy will not permit us to accept or consider. It’s just one more way that Jacuzzi can learn how to best satisfy your needs.

Feedback and Information

Any feedback you provide at this site shall be deemed to be non-confidential. Jacuzzi shall be free to use such information on an unrestricted basis.

Industry Leading 10 Year Warranty!

When shopping for a hot tub, be sure to consider the warranty. Other manufacturers offer warranties that last 1 or 2 years, but our quality hot tubs feature limited warranties for up to 10 years! In addition, Jacuzzi's network of authorized dealers is standing by to ensure years of worry-free enjoyment. VIEW WARRANTY OPTIONS

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